Terms and Conditions

1. All returns must be authorized by us.
2. Please inspect merchandise upon receipt and note any damage on bill of lading.
3. No liability is assumed by this company for damage and or injury resulting from use of equipment supplied by this company.
4. Occasionally prices and specifications change without notice due to circumstances beyond our control.
5. Due to economic conditions in the steel industry, products containing steel may have an additional surcharge.

Return/Refund Policy

If you are not satisfied with a product, contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise also must be shipped in original packaging, freight prepaid, unused, and in resalable condition. Returned merchandise is also subject to a 15% restocking fee. SBM inspects all returns and reserves the right to refuse credits on damaged, used, or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. SBM reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.

Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance, and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for the return request. If you require an estimate of these return shipping costs, please call Customer Service at (757) 436-3434. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.

Billing Terms and Conditions

Terms of payment are within SBM’s sole discretion, and unless otherwise agreed to by SBM, payment must be received by SBM prior to SBM's acceptance of an order. Payment for the products will be made by credit card, wire transfer, or ACH unless credit terms have been agreed to by SBM. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. SBM may invoice parts of an order separately. Orders are not binding upon SBM until accepted by SBM. Any quotations given by SBM will be valid for the period stated on the quotation. The customer will agree to pay interest on all past-due sums at the highest rate allowed by law.

Shipping Policy

We will gladly ship via your specified carrier; however, we will not ship with certain carriers due to prior unsatisfactory experiences. Please note that for freight collect shipments you are responsible for order tracking once freight is loaded onto truck. In addition, SBM cannot assist you with filing damage claims with your carrier.

Separate charges for shipping and handling will be shown on SBM's invoice(s). You are responsible for all applicable sales and other taxes associated with the order. If applicable, a separate charge for taxes will be shown on SBM's invoice. Delivery dates are approximate and products may be placed on backorder at SBM’s discretion. Where product availability is limited for any reason, SBM may fill orders or otherwise allocate products in any manner it deems appropriate, including as required by the Defense Production Act. Under no circumstances will SBM be liable for failure to ship, delay in delivery, or for Customer’s failure to receive products by a certain date.

Privacy Policy

Steiner B. Moore Corporation (SBM Material Handling) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the information we collect online at sbm-materialhandling.com ("Website" or "Site") and through phone, and other electronic and written communications with you. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

We collect several types of information from you in various ways when you interact with us, including information by which you may be personally identified, such as:

• Your name, postal address, telephone number;
• Credit/debit card or other payment method information;
• Date of birth;
• E-mail address ("Personal Information") or;
• Information about your internet connection, the equipment you use to access our Website and usage details.

We collect this information directly from you when you provide it to us, automatically as you navigate through the Website, or through third parties. Information collected automatically may include usage details, IP addresses and other information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us: The information we collect may include, among other things:

• Information that you provide when establishing an account with us, placing an order on our Website;
• Information when you enter a contest or promotion sponsored by us;
• Information when you report a problem with our Website;
• Records and copies of your correspondence (including e-mail addresses), if you contact us, including email, voice and chat transcripts;
• Your responses to surveys that we might ask you to complete for research purposes;
• Details of transactions when you make a purchase from us;
• Information you may be required to provide regarding contact, billing, payment or other financial information before placing an order with us;
• Information regarding your participation in a rebate or warranty program offered by us or a third party;
• Your search queries on the Website; and
• Information that you provide when you communicate with any or our departments such as customer service, sales or technical services through the Site, telephone, mail or fax. In addition, when you communicate through the telephone, we may record audio of the conversations for quality control, training, security and analytics purposes.

You may also provide information to be published or displayed (hereinafter, "posted") on public areas of the Website or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we may limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons, or used by such persons without your consent.

Usage Details, IP Addresses, Cookies and Other Technologies: As you navigate and interact with our Website, we may automatically collect certain information about your equipment, browsing actions and patterns, including: (i) details of your visits, traffic data, location data, logs and other communication data and the resources that you access and use on the Website; and (ii) information about your computer, device, and internet connection, including your IP address, operating system and browser type. The information we collect is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to estimate our audience size and usage patterns, store information about your preferences, allowing us to customize our Website according to your individual interests, speed up your searches, and recognize you when you return to our Website.  The technologies we use for this automatic data collection may include:

• Cookies: A cookie is a small file placed on the hard drive of your computer or device. Through the use of cookies, we may also collect and analyze the IP address used to connect to the Internet; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; and the URLs which lead you to and around the Site including the date and time. You can generally set your browser and device to reject cookies or to notify you when you are sent a cookie. However, if you reject cookies we may not be able to offer you personalized services, you may be unable to access certain areas of the Site, and we may be unable to accept any online orders from you. When you use the Website, or the content therein, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include advertisers, ad networks, and ad servers, analytics companies, your mobile device manufacturer, and your mobile service provider. These third parties may use tracking technologies to collect information about you when you use the Website. They may use this information to provide you with interest-based advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement, you should contact the responsible provider directly.
• Web Beacons: We (or service providers on our behalf) may collect information through the use of "Web Beacons" on pages of our Website and e-mails. Web Beacons are small electronic files (also referred to as clear gifs, pixel tags and single-pixel gifs), which may employ cookie technology that enable us to record data about visits to or transactions made on the Site. This information is sometimes known as "clickstream data." We may use this data to analyze trends and statistics to improve your online experience and our customer service.
• Flash Cookies: Certain features of our Website may use local stored objects (or Flash Cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
• Third Party Sources:  We might also receive information about you from other sources and add it to our account information such as through co-branded or joint offerings with third parties
• Children and Privacy
• Our Website is not intended for children under 13 years of age. No one under age 13 may provide any Personal Information to or on the Website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on the Website, on or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will work to delete that information.

If you have any questions or concerns about this Privacy Policy, please e-mail us at info@steinerbmoore.com or send a letter to:

Steiner B. Moore Corporation, 809 A Professional Pl. W. Chesapeake, Va. 23320

Limitation of Liability

In no event shall SBM or any of its subsidiaries or affiliates be liable for any indirect, special, incidental, punitive or consequential damages including but not limited to loss of use, loss of data, loss of business or loss of profits to the extent permitted by law. In the event of any issue with a product that you have purchased through SBM, you agree that your sole remedy, if any, is from the manufacturer of such product, in accordance with such manufacturer's warranty, or to seek a return and refund for such product in accordance with SBM's return policy.